Frequently Asked Questions

As a confidential service, we are unable to share information about students without their expressed consent. This means that we are unable to tell you if the student is attending the service or share any information about their wellbeing. There are some exceptions to this, involving circumstances where there someone’s safety is at risk. We are however, able to talk to concerned parents/guardians/partners in a general sense, offering advice and guidance on supports and resources that their student can avail of.

If chooses to engage in counselling, they will be offered an initial assessment appointment during which they will be guided to clarify issues of concerns and consider how counselling may be supportive at this time. Due to the pressures on the service, we offer short-term input, with up to 6 therapy sessions available to students following their initial assessment appointment. In exceptional circumstances, additional appointments may be offered. Appointments typically occur on a weekly or fortnightly basis, depending on the student’s circumstances.

The Counselling Service is open from 9 am until 5 pm from Monday – Friday.

For more information, see the Counselling webpage.

The Student Counselling service offers support with a wide range of emotional, social and psychological issues. Some examples can include depression, anxiety/panic attacks, transitions, mental health difficulties, bereavement and loss, interpersonal or relationship problems, family difficulties, self-esteem, trauma, including sexual trauma, academic issues, addiction issues, eating disorders, self-harm and suicidal thinking. Whatever issue your student may have, we encourage them to seek support.