Eva Chládková

Lean Six Sigma, 2013



Eva Chládková came to Ireland from the Czech Republic in 2013 with a background in logistics. She now works as part of a team at PayPal in Dundalk alongside colleagues from all over the world.

Eva is a fraud prevention agent and her job is to determine if a customer transaction is legitimate or not. She is also involved in educating customers in how to maintain security and prevent losses.

Eva was involved in a project that was developing new methods to detect fraud and was looking for a way to manage the project as efficiently as possible. Eva said,

I first came across Lean Six Sigma when I was studying logistics in college. When I moved to Ireland and joined PayPal, my team leader at the time was doing a Lean Six Sigma course and strongly recommended that I do the same at some point. I decided to find out if it could also help me with my work project and when I checked out the course at Dundalk IT, I felt that it could be very beneficial for me.

Lean Six Sigma is a project management process primarily focused on the elimination of ‘waste’ within a company in all its forms and this can include areas like the manufacture of defective products, underutilised staff talent, inefficient work practices, etc. It follows a specific path called ‘DMAIC’ which stands for Define, Measure, Analyse, Improve and Control to arrive at the solution to a business problem.

Eva found the Lean Six Sigma course at Dundalk IT to be even better than she expected. Both teachers were very helpful and made the course as practical as possible and all the students shared their experiences from current and previous jobs. Eva said,

I was actually the only international student there and I was a bit scared that my English wouldn’t be able to keep up but the teachers were great and everyone was really nice and supportive. We were all working in different areas, including manufacturing and services and it made our discussions even more interesting.

The most important thing for Eva was how to learn to implement the Lean Six Sigma principles and to use them correctly.  She said,

In the beginning, it is probably easier to imagine a tangible product than a service but my teachers provided examples for both so that helped a lot. We were put into teams for the mini-project section in order to put our learning into practice and this was the part I liked the most as it helped me gain a deeper understanding of the whole process."

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