The Computer Services department aim to provide an effective and efficient IT service to all our clients.
This is brought about by adapting and improving on how we provide that service to users.
The following document links outline how we go about refining and delivering IT service to our web/campus based users.
How We Manage Incidents
Services can be impacted by many things , our task is to identify a root cause of the issue impacting service delivery and improving on that by dealing with the issue in an effective manner as possible.
Read the Incident handling procedure document to see how we go about this.
How We Manage Change
How we manage change
In order to resolve service delivery issues it may be necessary to change our underlying systems that impact on the service in question.
Read the Change management Procedure document to see how we manage change to our IT service platform.
Managing User Support Requests
This section links you how to use the helpdesk service on the Institutes IT helpdesk system
and also linking you to Helpdesk service.
Please use this service for all IT support queries.