The Computer Services Office at Dundalk Institute of Technology (DkIT) is responsible for Technical support services to the collegewide community, network management services and Internet-based services including email, web, and wireless. They also manage the extensive PC Laboratories in the different schools across campus.
Computer Services provide ICT service delivery in respect of the following services.
Lab Support staff provide direct services for academic course delivery. This includes support of audio visual equipment to PC labs and lecture rooms. They also support the staff involved using the Helpdesk application.
IT Helpdesk group deal with ad-hoc requests for services using the Helpdesk application and day-to-day user support and planning for events. This group supports the main application systems for administration offices activities. This group also is responsible for User Creation & Management.
Network and Infrastructure provide support for all network based services and back-end servers. They manage and maintain services to ensure that all IT Services are available and stable on any given day. This includes network service management, web publishing (main website, moodle, etc), database management (SQL Server and MySQL), file and print delivery services for campus users.
Computer Services have several offices across campus. This page details what each office does and where you should go for support.
This office is located directly across from the main reception desk in the Whitaker Building. This office is easily accessible to students and staff alike for general support queries. If you have support calls relating to your office machine etc you must use the help desk application at https://helpdesk.dkit.ie/.
Opening hours are 10:30 to 13:00 daily.
Lab Support is run from these offices for the relevant areas.
Room E104:
Room E104 / E103 / L129:
DkIT offers secure, accessible and easy-to-use email, which you can access your DkIT Microsoft Outlook email directly via the Microsoft 365 platform at https://outlook.office.com/.
The IT Helpdesk is where you can log all IT related issues & requests.
If you are unable to login to the helpdesk portal, please send an e-mail to helpdesk@dkit.ie
The DkIT campus's Wi-Fi is provided by eduroam, a secure, world-wide roaming Wi-Fi access service developed for the education community.
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